If a domain name is using our shared hosting platform and no external services then these instructions will help you create an SPF record. There are online tools that can do this automatically but it is much better to write one out manually to make sure it is correct. Any SPF record should begin with:
v=spf1
The element you would want to include is different depending on what hosting account you use
Starter+, Home+, or Business
exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk
SGIS Go, SGIS Grow, or SGIS Pro
include:spf.stackmail.com
The record should end with either:
~all - to cause any emails sent from other servers to result in a "soft fail". This means mail servers should accept the emails but mark them as suspicious. Actual implementation is variable so this can give unpredictable results. Or
-all - to cause any emails sent from other servers to be rejected
So the record will look something like this:
Starter+, Home+, or Business
v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all
SGIS Go, SGIS Grow, or SGIS Pro
v=spf1 include:spf.stackmail.com a mx -all
You can then add this record as a DNS 'TXT record' via our DNS Management screen.