Please find below the steps to restoring using our timeline backups.
1. Go to 'My hosting' and click 'Manage' next to your domain
2. Select 'Timeline Backups' under the 'Web Files' heading.
3. You should see two types of backup: Web and Database (there might be multiple databases).
4. To restore site files select 'View Snapshots' on the Web row.
5. Select a Snapshot Time, the package you want to restore the data to, and (optionally) a path. Leaving the path field empty will replace the current files with that of the restore.
6. To restore a database select 'View Snapshots' on the Database row
7. Select a Snapshot Time, the database you want to restore the data to (usually the same database)